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Operations

New restaurant equipment and back-of-the-house technology
Operations

Don't even think about asking these restaurant operators to bend the rules

 By Peter Romeo on Dec. 05, 2023

Restaurant Rewind: Some of the most successful chains in the restaurant business have forgone huge increases in business by refusing to make a particular change. Here’s a sampling of the brands that have held firm.

Operations

White House calls falafel shop protest antisemitic and 'unjustifiable'

 By Lisa Jennings on Dec. 05, 2023

As restaurants continue to be caught in the war-related political crossfire, the latest incident at Philadelphia's Goldie prompted a high-level response.

Operations

Expect more action next year on reducing credit-card fees

By Peter Romeo on Dec. 04, 2023

Working Lunch: Shifting political alliances are likely to turn a reduction in charges into an imperative at the state level.

Operations

Bob Lang Sr., credited with bringing the Double-Double to In-N-Out Burger's menu, dies at 87.

By Lisa Jennings on Dec. 04, 2023

Owner Lynsi Snyder said the longtime executive was known for values-based leadership and a commitment to quality.

Operations

Can I charge customers for substitutions to their breakfast order?

By Jonathan Deutsch, Ph.D. on Dec. 04, 2023

Advice Guy: Restaurant operations expert Jonathan Deutsch cautions against "nickel-and-diming" guests, despite their frequent substitutions to their breakfast order.

Operations

Next up for Travis Kalanick: Robotic kitchens

By Lisa Jennings on Dec. 04, 2023

Meet the new Lab37, a subsidiary of CloudKitchens-parent City Storage Systems, which is launching new automated bowl-building technology similar to that of Sweetgreen, Chipotle and others.

Operations

Should Cracker Barrel get out of the gift shop business?

By Peter Romeo on Dec. 01, 2023

Reality Check: The retail component of the family dining concept drew off sales and profits during the brand's most recent quarter. Maybe it's time to leave the shops out of future Cracker Barrels.

Operations

Maggiano's Little Italy's new president comes from the high-end resort world

By Lisa Jennings on Dec. 01, 2023

Former MGM Resorts exec Dominique Bertolone has been tapped to lead the next wave of growth for Brinker International's Italian casual-dining brand.

Operations

Panera Brands reportedly files confidentially for IPO

By Lisa Jennings on Dec. 01, 2023

The long-promised move appears to be coming to fruition after years of preparation, indicating markets are looking more favorable.

Operations

Restaurants will need to tamp down menu price hikes over the next couple years, says BJ's Restaurant CEO

By Lisa Jennings on Nov. 30, 2023

At the Barclays Eat Sleep Play conference, Greg Levin said consumers remember prices from four years ago and have yet to adjust to the higher cost of dining out.

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