Painful lessons were delivered to several restaurant operations this week—some earned, some completely uncalled for. Chipotle, for instance, learned how tough it is to shake fears its burritos are served with a free side of bacteria, especially when the impression is affirmed by a celebrity claiming to be on his deathbed.
An independent in Ocean City, Md., should take careful notes, since it may be heading down the same waterway after inadvertently poisoning 160 customers.
Meanwhile, another mom and pop was taught how touchy parents can be about their children, even if the darlings have grown into teenaged louts who don’t tip the adults who wait on them away from home. No one was sick, but the operation sure was tired of getting skunked.
Here are the nightmarish details.