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labor

Workforce

Biscuitville expands role for both chief culinary officer and CIO

 By Lisa Jennings on Jan. 04, 2024

Executive Summary: New chefs join Atlas Restaurant Group and the California-based restaurant Parche; and promotions at Summit Restaurant Group.

Workforce

Texas' new law spells trouble for restaurants. But mum's the word

 By Peter Romeo on Dec. 20, 2023

Reality Check: The industry can't publicly condemn Abbott's anti-immigrant measure without looking like a chronic lawbreaker.

Workforce

For a large sector of the U.S. hospitality market, immigration reform is personal

By Peter Romeo on Dec. 20, 2023

Asian-American hotel operators can trace their families' arrivals to just a generation or two ago. They appreciate how a more open immigration policy would ease the U.S.'s labor plight.

Workforce

On-the-job restaurant deaths rose 22% in 2022, government data show

By Peter Romeo on Dec. 19, 2023

Nearly a quarter of the year's 524 workplace homicide victims were serving customers or tending a retail establishment, the figures indicate.

Financing

McDonald's works to help operators avoid child labor law violations

By Jonathan Maze on Dec. 18, 2023

The company plans to survey its franchisees next year on their employment of minors in a bid to determine whether training or other resources on child labor are necessary.

Workforce

Accused of misusing service-fee proceeds, a Seattle restaurant group agrees to pay $323,000

By Peter Romeo on Dec. 14, 2023

Proceeds from the surcharge were used for purposes other than the one patrons expected, according to city authorities.

Workforce

Report offers a new narrative of how Starbucks landed in union trouble

By Peter Romeo on Dec. 13, 2023

Though commissioned by Starbucks, it faults management for its naivety and misread of the situation, but says the chain never aimed to bust the union.

Workforce

Starbucks urges baristas' union chief to restart contract negotiations, this time with a deadline

By Peter Romeo on Dec. 08, 2023

The chain has asked Starbucks Workers Union to push through disagreements on the format of negotiations and bang out all contracts by 2025.

Operations

How higher wages at Cava help boost traffic

By Lisa Jennings on Dec. 07, 2023

Because the fast-casual chain had already invested in increasing pay, they were ahead of the game when the labor crisis hit. As a result, Cava hasn't raised menu prices as much as peers, giving guests a strong perception of value.

Workforce

Stress about finances takes toll on limited-service workers

By Lisa Jennings on Nov. 29, 2023

And offering a retirement savings plan can significantly reduce turnover, according to other data.

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