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Jonathan Deutsch, Ph.D.

Articles by
Jonathan Deutsch, Ph.D.

Page 5
Operations

Is it OK to give customers incentives for good reviews?

Advice Guy: Certain methods of encouragement, such as signage, can work well, while offering discounts or free items in exchange for positive reviews is dicier.

Workforce

How much notice should a chef give when quitting?

Advice Guy: Many people look at start beginning of the year as a time for new opportunities, but resignations should be approached as a conversation.

Workforce

What to do when an employee quits with no notice

Advice Guy: While two weeks’ notice is a common professional courtesy in restaurants, your workers are likely at-will employees who can come and go as they please.

Operations

What is the right way to account for employee meals?

Advice Guy: Too many restaurants just lump this into their cost of goods sold and figure that it won’t really matter.

Workforce

Restaurant reads to reinvigorate you for the new year

Advice Guy: Books by industry leaders are a great tool to help you think about your own practice and goals.

Food

Are Wagyu burgers a waste of money?

Advice Guy: It would be a horrible waste to grind a cut of Wagyu into a burger. However, it's pretty unlikely that's what is actually happening.

Workforce

Can restaurant owners set aside tips to fund a holiday party for employees?

Advice Guy: Nope. Tips received by management should go in the tip pool and be distributed the way other pooled tips are.

Marketing

How to set a chef appearance fee

Advice Guy offers three strategies for chefs trying to figure out how much to charge for event appearances.

Operations

What can I do about fake restaurant reviews?

Advice Guy: Here are the steps restaurant operators can take when someone with an agenda is posting clearly fake reviews.

Operations

How do I tell a customer they won't like the wine they order?

Advice Guy: This week's restaurant advice column discusses what to do when a customer orders something the sommelier doesn't think they'll like.

Workforce

How to get workers to stick around

Engage employees in the conversation and work to change the culture to get them to want to continue contributing, Advice Guy says.

Workforce

Should restaurant workers be paid to attend staff meetings?

Whether the meeting is during regular work hours or outside of them, onsite or online, required or optional, you’ll need to pay at least full minimum wage to hourly employees, Advice Guy says.

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