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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 4
Food

TGI Fridays goes all-in on appetizers

The chain is adding a handful of trendy new apps like truffle tot-chos and a margarita shrimp cocktail as it continues a revitalization effort.

Emerging Brands

Bubba's 33 shows it can hang with Texas Roadhouse

The fast-growing sports bar chain has been on a traffic tear in recent months, just like its big sibling.

Operations

TGI Fridays wants to become 'more fun than your phone'

After falling into what new CEO Brandon Coleman called a “sea of sameness,” the storied casual-dining brand is betting things like sushi, mocktails and entertainment will help make it relevant again.

Financing

How Starboard Value plans to fix Bloomin' Brands

The activist investor wants to improve operations at Outback Steakhouse, put the fun back into its marketing and highlight its growing Brazil business.

Operations

Why more chains are embracing the late-night business

Rising demand, better unit economics and an improving labor picture are enticing restaurants to keep the lights on long after dark.

Workforce

Starbucks and Workers United sue each other over pro-Palestine social media posts

Starbucks accused the union of trademark infringement, arguing that the public mistook the group's views on the Israel-Hamas war for its own. The union defended its name and logo.

Technology

Salted raises $14M to expand Moonbowls, other delivery brands

The company plans to double its unit count by the end of next year and also has an acquisition up its sleeve.

Marketing

6 strategies that could move the needle for loyalty programs

Exclusive perks, NFTs and AI are trending in restaurant rewards. But it’s OK to keep it simple, too.

Consumer Trends

These restaurant brands are the easiest to use, consumers say

A ranking of the world’s simplest brands showed that QSRs are excelling as technology plays a bigger role.

Technology

How a new generation of chatbots is changing voice ordering

Large language models like ChatGPT have flipped the script for companies like ConverseNow, which uses AI to take restaurants’ phone and drive-thru orders.

Food

TGI Fridays plans to make millions by serving sushi

The bar chain has added food from Krispy Rice at 140 locations in a bid to appeal to younger consumers.

Technology

Restaurants' tech awakening becomes a security risk

The industry’s embrace of technology has made it a bigger target for cyberattacks. Here’s what restaurants can do to protect themselves.

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