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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

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Operations

Inflation eases for The Cheesecake Factory, but so does customer spending

The chain said business is returning to its pre-pandemic rhythms: "It feels like a relatively normal year."

Operations

As sales slide, Applebee's touts value and menu innovation

The chain says promotions like $1 margaritas are working, but it's looking to do more on the permanent menu too.

Operations

Chicken tenders and commercials drive sales at Chili's

The chain’s year-over-year traffic turned positive in October, a sign that its turnaround efforts are working. Now the challenge is sustaining it.

Technology

At long last, Toast launches a mobile app for operators

The much-requested tool is designed to help restaurateurs keep closer tabs on their business.

Emerging Brands

C3 and Craveworthy brands partner to franchise a Mediterranean concept

They plan to grow the three-unit Soom Soom to 80 locations over the next four years.

Financing

Chicken Salad Chick acquires bakery chain Piece of Cake

The chicken salad franchise will add specialty cakes to the menu at all of its 245 restaurants.

Leadership

TGI Fridays names new CEO for second time this year

Longtime board member Weldon Spangler will take over after Brandon Coleman resigned for personal reasons.

Operations

After nearly 50 years, Pappas Restaurants is still keeping it in the family

The Houston institution remains proudly family-owned and intent on doing things its own unique way.

Operations

How BJ's could benefit from Calif.'s fast-food wage law

Higher QSR prices could boost the value of sit-down meals, CEO Greg Levin said. But BJ's will still feel some labor inflation.

Operations

Texas Roadhouse wants to grow its to-go business

Takeout sales increased for the second straight quarter, and the chain said those orders are good for its margins. But it’s still not doing delivery.

Technology

Why Blackbird wants to put mom-and-pops on the blockchain

The loyalty startup wants to change how restaurants connect with customers by decentralizing their data.

Operations

The Cheesecake Factory to open a third bakery facility

The 37-acre site in southern Indiana will help support the brand’s key dessert business as it opens more restaurants.

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