Consumer Trends

Consumer trends, insights and preferences

Loyalty and the shift from personalization to individualization

Sponsored content from our partner NCR on Jun. 13, 2022

Communicating with consumers in today’s marketplace requires more than simple acts of personalization, and instead calls for individualization that reflects the nuances of each customer’s preferences....

Consumer Trends

The forecast looks sunny for a strong summer dining-out season

By Patricia Cobe on Jun. 09, 2022

Data from Amex Trendex shows that consumers are eager to visit restaurants in the next few months.

Consumer Trends

Fast-casual customers are starting to expect a drive-thru

By Heather Lalley on Jun. 06, 2022

As the lines between fast casual and fast food blur, diners are increasingly expecting quick-service convenience at more-polished limited-service chains, according to a new Technomic consumer report.

Consumer Trends

Consumers are braced for getting less for their restaurant dollar, study finds

By Peter Romeo on May 11, 2022

74% expect eating places to shrink portion sizes, and 66% expect a downgrade in ingredients, according to the survey by MarketMan.

Consumer Trends

Consumers are venting about menu prices, but not always acting on it

By Joe Guszkowski on Apr. 19, 2022

People are increasingly noting higher prices in their Yelp reviews, but they’re also continuing to search for more expensive options, Yelp found.

Consumer Trends

Your teen probably wants to go to Chick-fil-A

By Heather Lalley on Apr. 06, 2022

The chicken QSR once again topped the semi-annual survey of young peoples’ spending from Piper Sandler. It was followed by Chipotle, Starbucks, McDonald’s and Dunkin’ on the list of teens’ favorite restaurant chains.

Consumer Trends

Comfort food classics get a convenient twist

Sponsored content from our partner Nestlé Professional on Apr. 05, 2022

As restaurants continue to struggle with unprecedented labor challenges and short-staffing issues, operators look to ingredients for the help they need when it comes to trimming labor. Prepared recipe...

Consumer Trends

3 ways to maximize ROI on entertainment in the restaurant

Sponsored content from our partner Loop Media Inc. on Mar. 25, 2022

Restaurateurs are pulling out all the stops to make on-premise dining thrive again—and for many, this has meant adding or enhancing their entertainment options in the restaurant. Dining room TVs are n...

Consumer Trends